Service fees

Invoicing

ServiceVAT 0 % VAT 24 % 
Copy of invoice3,63 € 4,50 € 
Payment arrangement3,63 € 4,50 € 
Payment reminder5,00 € 
Collection visit fee45,00 €  
Meter reading in connection with change of ownerFreeFree
Review of invoices for one year/metering point17,47 € 22,00 € 
Expert services and reviews concerning the metering point79,84 € / h 99,00 €

Reports

ServiceVAT 0 % VAT 24 % 
District heating usage report once per yearFreeFree
Usage report at the customer’s request16,13 €  20,00 € 

Disconnection and reconnection of heating delivery

ServicesVAT 0 % VAT 24 % 
Disconnection during normal business hours between 8 a.m. and 4 p.m. 79,84 €  
Connection on the following business day after the order or later (order placed by 2.30 p.m. on the previous business day)FreeFree
Urgent connection during business days between 8 a.m. and 4 p.m. (order placed by 12 noon)129,84 € 161,00 € 

Technical service fees

Inspection of an energy meter at the customer’s request, in writing

ServiceVAT 0 % VAT 24 % 
Inspection of an energy meter at the customer’s request, in writing. Contracted water flow up to 6 m³/h. 419,36 €  520,00 € 
Inspection of an energy meter at the customer’s request, in writing. Contracted water flow more than 6 m³/h.559,68 € 694,00 € 
Inspection of an energy meter at the customer’s request, in writing. Gas measurement.According to the costs incurredAccording to the costs incurred

Energy consumption monitoring

ServiceAlv 0 % Alv 24 % 
Pulse connection during metering (impulse output) 69,36 €  86,00 € 
Pulse connection during metering (M-Bus output)69,36 € 86,00 € 
Pulse connection as a separate assignment (impulse output)251,61 € 312,00 € 
Pulse connection as a separate assignment (M-Bus output)*251,61 € 312,00 € 
Making an EDI connection (MSCONS)/ metering point8,00 € 9,92 € 
Online service for monitoring energy consumption, among other thingsFreeFree

Technical customer service

ServiceAlv 0 % Alv 24 % 
Handover inspection of the property’s customer equipment120,16 € 149,00 € 
Condition inspection of the property’s customer equipment120,16 € 149,00 € 
Usage guidance for the property’s heating or cooling system79,84 € / h 99,00 € / h 
Operational inspection of the property’s heating or cooling system79,84 € 99,00 € 

Review of district heating invoicing water flow

ServiceVAT 0 % VAT 24 % 
Review of water flow annually after the heating seasonFree Free
Restricting the water flow at the customer’s requestAccording to the costs incurredAccording to the costs incurred

Changes to the connection

ServiceVAT 0 % VAT 24 % 
Dismantling of the connection**1500,00 € 1860,00 € 
Modifications of the connection at the customer’s request (ordered assignment)According to the costs incurredAccording to the costs incurred

*The bus output may require a meter replacement. The charge for the replacement is determined by the costs incurred.

** The price includes disconnecting the connection from the main line, plugging the property penetration, dismantling the internal line and removing the measuring centre. Other construction work not included.